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Frequently Asked Questions




Explore common questions from customers about CicaLux®
Scar Care Therapy

What is CicaLux®?

CicaLux® Scar Care Therapy is a wearable, combination therapy device, specifically designed to help improve scar healing following c-sections, hysterectomies, tummy tucks, breast augmentation and similar incisional surgeries.

How long after surgery can I use CicaLux®?

CicaLux® Scar Care Therapy may be used as early as 3 to 6 weeks after surgery – after your doctor removes stitches or staples, and confirms at your last checkup that the scar is completely closed and dry.

Can I use CicaLux® on old scars?

Yes, this is one of the multiple benefits of CicaLux® Scar Care Therapy. Keep in mind that older scars, greater than 6 months old, will usually take more time to remodel than younger scars, less than 6 months old. Additionally, separately using the CicaLux® stone for massage therapy, can also support older scars.

Does CicaLux® work on sensitive skin?

As with any silicone scar sheets and medical tape adhesives, your skin may be sensitive to CicaLux® Scar Care Therapy. If you have any known allergies or hyper-sensitivity to such adhered products, CicaLux® is not for you. It is normal to experience some redness and potential irritation, thus always try CicaLux® for 1 to 8 hours over the first days to ensure skin comfort and acceptance. To minimize skin and hair follicle trauma, always wet the medical tape 5 minutes prior to removal with soap or conditioner and peel gently and slowly from one end to the other (see video). Always allow time for your skin to return to normal before next use. If at any time you experience discomfort, rash, pain, or an allergic reaction, remove CicaLux®, discontinue use, and consult your physician as needed. Always read the Instructions for Use product insert prior to using CicaLux®.

Where is CicaLux® available?

Click here to see our full list of retailers and distributors or contact us to get more information.

Is my online purchase payment secure?

The website respects all the norms in force to guaranty that the transactions and the purchases take place in the safest way possible. The entire process of online transaction and payment are fully protected by the SSL-128 security standard.

Am I guaranteed product quality?

With over 50 years of medical device experience, our management team understands product quality is of critical importance to our customers. CicaLux® products are designed and manufactured to exact specifications under a Quality Management System in conformance with US FDA Quality System Regulation for Medical Devices (21 CFR part 820), ISO 13485 Quality Management System for Medical Devices, and European Medical Device Regulation 2017/745.

Am I guaranteed 100% customer satisfaction?

Yes! If you are not satisfied with any CicaLux® product, please contact us to discuss an exchange or a full refund of the purchase price within 30 days of delivery. Our “100% satisfaction guarantee” applies to products purchased through or

How can I become a distributor or a sales agent?

Please contact us to discuss opportunities in your country

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*Positive results have been reported in as little as 2 weeks. 8 weeks of treatment is recommended. See full instructions for use. Individual results may vary.
**Our 30-day 100% Satisfaction Guarantee applies to orders placed on